Return and Refund Policy
Last updated: August 24, 2026
Because GOMIO coordinates prepared food and delivery services, food orders cannot normally be returned after preparation or delivery. We will still review genuine problems and work to resolve them fairly.
When to Contact Us
Contact us as soon as possible, preferably within 24 hours, if your order is missing, incorrect, damaged, unsafe, or substantially different from what you ordered. Include your order details, a description of the problem, and photographs where useful.
Possible Resolutions
After reviewing the circumstances, GOMIO may offer a replacement, correction, credit, partial refund, or full refund. The available resolution depends on the problem, the time reported, payment status, and information provided by the restaurant or rider.
Cancellations
You may request cancellation before the restaurant begins preparing the order. Once preparation or delivery has started, cancellation may not qualify for a refund. Contact support immediately through the website or WhatsApp.
Refund Processing
Approved refunds are sent to the original payment method where possible. Processing time depends on the payment provider and may take several business days. GOMIO is not responsible for delays caused by a bank or mobile-money provider.
Restaurant and Rider Applications
Applications are not purchases and therefore are not eligible for a return or refund. If you need to correct an application, contact us at gomio974@gmail.com.
Contact
For help with an order or refund, email gomio974@gmail.com or message us on WhatsApp at +237 671 734 995.